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At True Life Medicals, we are committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws and regulations. Please read this policy carefully to understand our practices.
1. Information We Collect
We collect personal information such as your name, contact details, date of birth, identification numbers, and medical history to provide healthcare services. This may include health records, diagnostic results, insurance details, and payment information provided during registration or treatment.
2. Purpose of Information Use
Your information is used to deliver medical care, manage appointments, process billing, and communicate with you regarding your treatment. We may also use de-identified data for internal purposes, such as improving our services, conducting research, or ensuring compliance with healthcare regulations.
3. Information Sharing and Disclosure
True Life Medicals shares your information only as necessary, such as with healthcare providers involved in your care, insurance companies for billing, or as required by law (e.g., public health reporting). We do not sell or share your personal information for marketing purposes without your explicit consent.
4. Data Security
We implement robust physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, or misuse. These measures include secure storage systems, encryption, and restricted access to sensitive data. However, no system is completely infallible, and we cannot guarantee absolute security.
5. Your Rights
You have the right to access, review, and request corrections to your medical records, subject to hospital procedures and legal restrictions. You may also request restrictions on certain uses or disclosures of your information, though we may not always be able to accommodate such requests due to legal obligations.
6. Retention of Information
We retain your personal and medical information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Records are securely disposed of in accordance with applicable regulations when no longer needed.
7. Third-Party Services
True Life Medicals may use third-party service providers (e.g., billing or laboratory services) that adhere to strict confidentiality agreements. These parties are contractually obligated to protect your information and use it only for the specified purposes.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website or communicated through appropriate channels. Continued use of our services constitutes acceptance of the revised policy.
9. Contact Us
If you have questions, concerns, or requests regarding your privacy or this policy, please contact True Life Medicals at [insert contact email/phone number] or visit our administration office during business hours. We are committed to addressing your inquiries promptly.
By engaging with True Life Medicals, you acknowledge that you have read, understood, and agreed to this Privacy Policy.